Terms of Service

Last updated: March 2026

By using Zippiq (“the Platform”), you agree to the following terms. Please read them carefully.

1. About the service

Zippiq is a hyperlocal marketplace that connects customers with local shops and delivery partners. We facilitate orders and deliveries but are not the seller or the delivery service ourselves. Each vendor and delivery partner operates independently.

2. Eligibility

You must be at least 18 years old to create an account. By using Zippiq, you confirm that you meet this requirement.

3. Customer terms

  • Orders are subject to vendor availability and delivery partner availability.
  • Prices are set by individual vendors. Zippiq selects the best available quote but does not guarantee the lowest possible price.
  • Once a vendor confirms your order, cancellations may not be possible if preparation has begun.
  • You must provide accurate delivery address and contact information.

4. Vendor terms

  • Vendors are responsible for accurate pricing and product availability.
  • Vendors must respond to order broadcasts within the given timeframe.
  • Vendors are responsible for product quality and packaging.

5. Delivery partner terms

  • Delivery partners operate as independent contractors, not employees of Zippiq.
  • Partners must maintain their own vehicle, insurance, and valid driving license.
  • Partners set their own distance-based pricing within platform guidelines.

6. Payments

Payment terms, methods, and settlement schedules will be communicated separately. Zippiq reserves the right to modify commission structures with prior notice.

7. Prohibited use

You may not use Zippiq for illegal activities, to submit fraudulent orders, or to misrepresent your identity or business. We reserve the right to suspend or terminate accounts that violate these terms.

8. Limitation of liability

Zippiq acts as an intermediary platform. We are not liable for product quality, delivery delays caused by third parties, or disputes between customers and vendors. We will make best efforts to resolve issues but cannot guarantee outcomes.

9. Changes to terms

We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance.

10. Contact

For questions about these terms, contact us at support@zippiq.in