Privacy Policy

Zippiq (“we”, “us”, “our”) is committed to protecting your privacy. This policy describes how we collect, use, and safeguard your information when you use the Zippiq app, website, and services.

1. Information we collect

• Account information: Name, phone number, and delivery address when you create an account.
• Order information: Items you order, voice recordings (for voice orders), photos (for handwritten list orders), and delivery details.
• Location data: Your location when placing orders, to match you with nearby shops and delivery partners.
• Device information: Device type, operating system, and app version for troubleshooting.

2. How we use your information

• To process and fulfill your orders.
• To match you with nearby vendors and delivery partners.
• To improve our AI's understanding of order requests (voice and text parsing).
• To communicate order status, updates, and support.
• To improve the platform and user experience.

3. Information sharing

We share limited information with vendors (your order items) and delivery partners (pickup and delivery addresses) only as needed to fulfill your order. We do not sell your personal information to third parties.

4. Data security

We use industry-standard encryption and security measures to protect your data. Access to personal information is restricted to authorized personnel only.

5. Data retention

We retain your account and order data for as long as your account is active. You can request deletion of your account and data by contacting us.

6. Your rights

You have the right to access, correct, or delete your personal data. Contact us at support@zippiq.in for any privacy-related requests.

7. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes through the app or email.

8. Contact

For questions about this privacy policy, contact us at support@zippiq.in